5G, cybersecurity, digital PA: here's what Italians think

The Internet is an indispensable component of everyday life, but 6 out of 10 people fear for their cybersecurity. On the fifth mobile generation the convinced yes of 57.1% of citizens, while on online public services the judgment is suspended. The photograph taken in collaboration with the telco led by Corti and Hanssen 09 Jun 2022 Patrizia Licata journalist

What is the digital life lived by Italian citizens? What are their expectations and ratings? These are the questions at the center of the second WindTre-Censis Report (DOWNLOAD HERE THE COMPLETE REPORT) which, starting from the transition to digital life, verifies whether and to what extent in significant areas of life Italians benefit from digital opportunities. It is a unique reflection on the varietyof concrete experiences of digital life, which also allows us to assess whether the right to connection, as an additional right of citizenship, at present is little more thana hope or a concrete fact. Three key aspects investigated in the study in collaboration with the telco led by Gianluca Corti and Benoit Hanssen (pictured below): the relationship of Italians with the web matured in this year of digital life, with a focus on the types of connections, expectations towards services and telecommunications operators, the sense attributed to 5G technology and the need for computer security; subjective approaches to cultural content and entertainment usable through web platforms, with particular attention to the judgment of Italians on the effects they are having on societỳ; and the relationship of citizens with the digital PA and its services, as a verification of real uses and judgments by citizens.

Index of topics Right to connection in digital life 71.5% of citizens with an internet connection use both the fixed and mobile networks, 17.7% only the mobile line, 10.8% only the fixed network. Immersed in digital life, users resort to the combination of fixed and mobile infrastructures to ensure access anytime, anywhere and in any case.

Network operators are required to have fast connections, with high quality and fluidity of content (51.6%), reliable connections, without incurring interruptions (41.7%), a fast and easily accessible assistance service in case of failures or administrative problems (31.1%). 43.9% of Italians (the figure rises to 51.5% among graduates and 55.0% among young people) would pay something more to have the connection with the requirements indicated. Cyber-fears come first The dark side of digital life today has the face of cyber-threats. 56.6% of Italians (and as many as 61.9% of young people) are afraid for their IT security, for example when they carry out online banking operations. Repeated cyber attacks on institutions, businesses and citizens appeal to the social body and scare more than they fear free access to the network by minors (34.7%), the risks of addiction to the web and threats to mental health (23.7%), haters who attack people on the web (22.0%). Cyber-attacks undermine the right to connection, which for Italians must be protected by ensuring adequate protections from threats. The majority is in favor of 5G At a time when the irrational surrounds even vaccines with fake news, 5G today benefits from a broad social consensus. 57.1% of Italians (68.4% of young people, 62.5% of graduates) are in favor of making the new technology operational everywhere, 14.9% are against it, convinced that it is bad for health, while 28.0% are uncertain. The desire not to end up with inadequate connections pushes towards consensus, while the conspiracy theories that associate possible health risks with fifth-generation networks do not take off. The many benefits of digital platforms Digital platforms are now an integral part of the daily life of Italians. 64.8% of those with a connection use them to listen to music and podcasts via Spotify, Youtube, etc., 64.7% to watch movies and TV series, for example on Netflix, Prime, etc., 39.5% to follow sports events, 31.9% to read books, for example on Kindle, Google play, etc. 19.3% to attend training courses, e.g. Coursera etc. The judgment on the social effects of the mass use of platforms is positive. For 49.0% they expand the audience of people who can access culture and entertainment, for 30.8% they shorten the distances between generations, for 30.6% they reduce cultural differences between the various countries. The shares of those who emphasize the disadvantages above all are in the minority: 17.9% believe that there is an excess of power of the big platforms, 17.5% fear that social and cultural inequalities will widen based on the availability of connection, 14.3% see the risk of a collapse in the quality of supply. Digital PA: for now the judgment is postponed How do citizens evaluate the digitalization of public administration? 46.3% are cautious, convinced that for now it has generated only minor improvements. 32.7% are enthusiastic, because they believe that it has profoundly improved the PA and will do so even more in the future. 21.0% are skeptical, as they do not see benefits in the immediate future and believe that there will be none in the future. However, 50.5% of Italians declare that they personally use the online services of public administrations when they are available. For now there is great caution in the judgments. To date, the long-awaited leap in quality of the digital PA is postponed. For 51.5% of Italians, in fact, the PA in general works poorly. For 54% of users of the PA's digital services, in the end the public administration still works badly, and it is 52.1% among those who use offices and physical branches. The malfunction has ancient causes: 31.4% of citizens attribute it to the excess of bureaucracy, that is, to too many obligations, authorizations and controls, 29.2% to the human factor, or unmotivated employees, not dismissable, with few incentives for the mostdeserving, 17.5% to bad organization and poor culture of service and citizens' rights and 12.9% to political interference. The mostknown and used online services of the PA Among the services for citizens, in first place the Spid (69.4% of citizens know it, of which 87.9% use it), then certified e-mail (known by 57.8%, used by 78.6%), online systems for booking medical visits (known by 54.9%, used by 72.8%), the Io App (known by 52%, used by 86%), the digital signature (known by 51.6%, used by 71.4%), the online certificate of illness (35.8% know it, 63.2% use it). As far as taxation is concerned, 47.4% of the online systems for paying taxes and contributions (of which 72.3% use them), 42.1% know the online tax return service (730 / Unico pre-filled) (of which 63.5% use it), 36.4% electronic invoicing (used by 48.1%).